To view the recorded presentations
If presentation recordings are featured on this product, they will usually be in WebEx format. These files appear with a .wrf extension. If you have already viewed a WebEx recording on your computer, you do not need to reinstall this software.
WebEx Player installers for Windows and Macintosh can be found in the "WebEx" folder on CDs, DVDs and flash drives. You can also download them from our WebEx Player download page.
Having trouble installing the WebEx Player?
Windows 98, ME, NT or 2000: If you are unable to install the WebEx player, you may need to install the Windows Installer first (Windows XP and newer already contains Windows Installer). Click here to visit our web page where you can download the Windows Installer for your operating system.
Technical support for WebEx Player
Omnipress can only provide general support for using the WebEx Player software. For issues with installing or playback, visit http://support.webex.com.
Requirements for playing back recorded presentations
- Windows: To view and hear the recordings, you should have a computer with at least:
- Intel Pentium 166 MHz or faster
- 128 MB RAM or more
- Sound card
- Speakers or computer headphones
- Recordings are optimized for viewing using Microsoft Internet Explorer 6.0 or newer.
- Mac OS 10.3 or later is recommended.
- On a CD-ROM, DVD-ROM or flash drive, clicking the "View Recorded Presentation" link may not open the recording directly but will take you to that file in the Finder. Double-click the highlighted file to begin playing it.
- The recordings were made at a screen resolution of 1024x768 and will display on your screen at that resolution. Accordingly, we recommend that you set your screen to that resolution or higher. (At lower screen resolutions you can pan to reveal hidden portions of the slides. To do so, just move your cursor to the edge of the screen in the direction of what is hidden.)
- For recorded presentations hosted online, a high-speed internet connection is strongly recommended. If this product resides on a CD-ROM, DVD-ROM or flash drive, an internet connection is not usually needed.
- No WebEx Player software is available for UNIX or Linux-based operating systems.
Why is the video cut off on the edge of the screen?
The video capture was probably done at a higher screen resolution than what your monitor is set to. Try changing your monitor's screen resolution to a higher setting (for example, 1024 by 768 pixels). For instructions on setting screen resolution, refer to the Help system included with your computer.
I can play a recorded conference, but I don't hear anything.
- Your computer needs the appropriate hardware in order to play audio. All Macintosh computers ship with basic audio hardware, but not all Windows computers do. If you know you have a sound card or other audio hardware, check if your volume settings are off or set too low. Mac users should make sure the Mute box is unchecked in the Sound preference panel (Mac OS X).
- The volume slider in the WebEx Player may be turned down, or the "Mute" box may be checked.
- You may be using an outdated version of the WebEx Player. Download the version for your computer system from the list in "To view the recorded presentations" above.
The audio sounds poor or unclear.
Audio quality depends on a number of factors:
- The quality of the sound card, speakers or headphones on your computer
- The quality of the microphone or audio system used to capture the presenter's voice
- How clearly the presenter spoke and kept a proper distance to the microphone when being recorded
The WebEx Player has a volume slider that can turn up the sound levels in the presentation. You may also need to raise the system-wide volume on your computer to hear the audio better.
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